Koolau Federal Credit Union

Sean Brady 

on Google

4 weeks ago

I stopped by this branch today to withdraw money from their ATM and had a very 1-Star Experience. This branch charges Excessive ATM Fees of $4.50 for a credit union that promotes community-focused banking. I then went inside the branch to exchange the $20 bill for larger denominations and they would not assist me because I'm not a member. I informed them they just charged me $4.50 to withdraw money and the least they could do was exchange my denominations. They continued to refuse and couldn't provide a clear explanation as ... read more

Erin White 

on Google

4 months ago

Worst fing bank you could deal with for a car loan. They make everything overly difficult and never answer the damn phone. They threat to charge me 8839 for insurance because my deductible is $1000 instead of $500. Like why the hell do you care what i pay if damn happens to my car. I have full coverage and two gap insurances. GO ELSEWHERE they suck and so does their customer service. 

h20eastoahu 

on Google

a year ago

This bank has really gone downhill in the past couple years from closing locations, discontinuing being open on Saturday, they even close from 1 o’clock to 2 o’clock at one of their locations so they can take lunch. It is nearly impossible to talk to a teller on the phone. Their telephone/automated service is terrible . Every interaction I have at the bank takes at least 15 to 20 minutes, majority of the time there is only one to two tellers helping customers while having a big line of customers waiting to be helped. The tel... read more

Jose Galeano 

on Google

a year ago

Truly terrible. Applied for a HELOC that took over a month for a reply. They don’t answer calls or emails. When they did reply they just said I didn’t qualify and didn’t have the decency to walk me through why? No call backs no emails. I am fortunate enough to make over six figures and have a FICO score of over 800 and you’re telling me I don’t qualify for anything? This is the worst banking experience I’ve ever. These people should just shut down instead of wasting peoples time like this. DO BANK HERE. 

Dana Blessum 

on Google

2 years ago

Hard to get ahold of, left voicemails and emails with slow, if any, response. Did not have a good experience after 4 years banking. Unjust banking practices due to their lack of positive customer service, lack of proper communication and nickel & dime fees.