Family Advantage Federal Credit Union

Shelby Caperton 

on Google

2 years ago

I’m extremely displeased with the customer service I’ve received - their inaccurate bookkeeping has resulted in multiple errors on my loan. They do not seem to care that their mistakes have negatively impacted myself and my credit score. I wouldn’t suggest using Family Advantage for any loans - save yourself the stress. One would think a “local, small town” credit union would care a little more about their customers’ well-being and satisfaction. Their back-of-office manager, Beth, has an extremely poor attitude towards custo... read more

H M 

on Google

3 years ago

I started my account in Spring Hill and the staff their was amazing! I have done a lot of business here and was disappointed when I attempted to inquire on a car loan at this Columbia location. The lady in the office did not seem interested in helping and came off rude when I approached her after no one came out into the lobby to greet me after sitting for some time. Although I recently moved to Columbia, I have no problem driving to Spring Hill for great service! 

Bill D 

on Google

2 years ago

Just as the springhill location this one in Columbia also has friendly staff. Today only 2 were present but the agent at the desk did a good job handling things on her own and was able to get what I needed in a timely manner. I ask that those who criticize people of this type of business, to take a moment to realize what their going through and what type of atmosphere they have to deal with 6 days week. 

Jerels Dillon 

on Google

2 years ago

Absolute worst bank ever tried to call for days to apply for a loan. Once approved and told I need to sign paperwork, I called for days with no answer on how or where to do it. Jessica does not return phone calls or emails, that should be a big red flag for a Bank Manager. Also so, everyone knows they shut debit cards off for international travel or international purchases because you can only use their card in the United States and when you ask to have it opened, they will only give you a little window (up to 60 days). Take... read more

Keith levi 

on Google

3 years ago

This is by far the worst banking experience I’ve ever had. Can’t get ahold of anyone, nothing is done in a timely manner, if I can find another credit union that does the shared banking I’m switching. Ive been patient long enough. 30+ days no checks or debit card, the online doesn’t update or post correctly. Shouldn’t have ignored the red flags when I opened my account.